What is a Chatbot?

A chatbot is a computer program designed to simulate conversation with human users, especially over the Internet. Chatbots are often used in online customer service to quickly answer frequently asked questions, or to help customers complete tasks like booking a flight or making a purchase. Chatbots can be integrated into messaging apps, mobile apps, or websites and are often designed to be conversational, with the aim of providing a more natural, human-like interaction. Chatbots can be trained to recognize and respond to specific inputs, or they can be programmed to use artificial intelligence techniques to understand and respond to more complex inputs.
Snippet from Wikipedia: Chatbot

A chatbot or chatterbot is a software application used to conduct an online chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse, although in 2012 none of them could pass the standard Turing test. The term "ChatterBot" was originally coined by Michael Mauldin (creator of the first Verbot) in 1994 to describe these conversational programs.

Chatbots are used in dialog systems for various purposes including customer service, request routing, or information gathering. While some chatbot applications use extensive word-classification processes, natural-language processors, and sophisticated AI, others simply scan for general keywords and generate responses using common phrases obtained from an associated library or database.

Most chatbots are accessed on-line via website popups or through virtual assistants. They can be classified into usage categories that include: commerce (e-commerce via chat), education, entertainment, finance, health, news, and productivity.

  • kb/chatbot.txt
  • Last modified: 2023/01/07 13:06
  • by Henrik Yllemo