Chatbot
What is a Chatbot?
A chatbot is a computer program designed to simulate conversation with human users, especially over the Internet. Chatbots are often used in online customer service to quickly answer frequently asked questions, or to help customers complete tasks like booking a flight or making a purchase. Chatbots can be integrated into messaging apps, mobile apps, or websites and are often designed to be conversational, with the aim of providing a more natural, human-like interaction. Chatbots can be trained to recognize and respond to specific inputs, or they can be programmed to use artificial intelligence techniques to understand and respond to more complex inputs.- Snippet from Wikipedia: Chatbot
A chatbot (originally chatterbot) is a software application or web interface that simulates conversation through text or speech. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing. Simpler chatbots have existed for decades.
Chatbots have gained popularity with the release of ChatGPT in 2022, followed by competitors such as Gemini, Claude, and Grok, in what is labelled an AI boom. AI chatbots typically use fine-tuned large language models to generate text.
A major area where chatbots have long been used is customer service and support, with various sorts of virtual assistants.
Related:
External links:
- Why Conversational AI Is So Much More Than a Chatbot — cmswire.com
- What is a chatbot?|Oracle — oracle.com
- What is a Chatbot and Why is it Important? — techtarget.com