Change management

Change management is the process of managing and controlling changes to an organization's processes, systems, technologies, and culture. It involves planning, implementing, and tracking changes to ensure that they are executed smoothly, efficiently, and with minimal disruption to the organization.

The goal of change management is to minimize the negative impact of changes on business operations, while maximizing their benefits. This includes ensuring that changes are properly planned, communicated, and tested, and that they are aligned with the organization's goals and strategies.

In ALM, Change Management involves tracking and managing changes to software applications, including new features, bug fixes, and updates. This includes defining change management processes, documenting changes, and coordinating with stakeholders to ensure that changes are properly tested, approved, and deployed.

In DevOps, Change Management is a core part of the continuous delivery pipeline. It involves automating the process of testing, validating, and deploying changes to production environments, while ensuring that changes are properly tested and approved.

Key activities of change management in ALM and DevOps include:

  • Defining change management processes and workflows
  • Documenting and tracking changes to software applications, infrastructure, and processes
  • Coordinating with stakeholders to ensure that changes are properly tested and approved
  • Implementing changes to production environments
  • Monitoring and managing changes to ensure proper functioning and stability
  • Continuously improving the change management process through feedback and analysis.

Without change management, an organization may face several risks such as:

  • Resistance from employees who are not involved or informed about the changes
  • Confusion and conflict among different departments or teams who have different perspectives or priorities
  • Loss of productivity and quality due to lack of training, communication or support
  • Decrease in customer satisfaction and loyalty due to disruption or inconsistency in service delivery
  • Increase in costs and risks due to errors, delays or failures in implementing the changes

Therefore, change management is essential for any organization that wants to adapt to changing environments and achieve its objectives successfully.

  • Software Change Management
  • Organisation Change Management
  • Business Change Management
  • Project Change Management

What is Change Management?

Change management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome.

While all changes are unique and all individuals are unique, decades of research shows there are actions we can take to influence people in their individual transitions. Change management provides a structured approach for supporting people in your organization and helping them move from their current states to their own future states.


Snippet from Wikipedia: Change management

Change management (sometimes abbreviated as CM) is a collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change. It includes methods that redirect or redefine the use of resources, business process, budget allocations, or other modes of operation that significantly change a company or organization.

Organizational change management (OCM) considers the full organization and what needs to change, while change management may be used solely to refer to how people and teams are affected by such organizational transition. It deals with many different disciplines, from behavioral and social sciences to information technology and business solutions.

As change management becomes more necessary in the business cycle of organizations, it is beginning to be taught as its own academic discipline at universities. There are a growing number of universities with research units dedicated to the study of organizational change. One common type of organizational change may be aimed at reducing outgoing costs while maintaining financial performance, in an attempt to secure future profit margins.

In a project-management context, the term "change management" may be used as an alternative to change control processes wherein changes to the scope of a project are formally introduced and approved.

Drivers of change may include the ongoing evolution of technology, internal reviews of processes, crisis response, customer demand changes, competitive pressure, acquisitions and mergers, and organizational restructuring.

9 Change Models

Change resistance and response
  • change/change.txt
  • Last modified: 2023/03/24 16:12
  • by Henrik Yllemo