Digital Trends Gartner Trends

Machine Customers

What is Machine Customers?

“Machine Customers” refers to the concept where machines or automated systems act as customers, making purchases or decisions autonomously. This idea is rooted in the increasing capabilities of artificial intelligence and the Internet of Things (IoT). In this scenario, machines can analyze data, predict needs, and autonomously engage in transactions without human intervention. For example, a smart refrigerator could order groceries when it detects low stock, or an industrial machine could order its own replacement parts when it anticipates a failure. This concept is becoming more relevant with the growth of smart technology and automated decision-making systems.

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  • trend/machine_customers.txt
  • Last modified: 2023/12/26 12:03
  • by Henrik Yllemo