What is ITIL Change Request Template?

ITIL (Information Technology Infrastructure Library) Change Request Template is a standardized template used in IT service management to capture and document changes requested by stakeholders or users of an organization's IT services. The template provides a structured format for submitting, reviewing, and approving change requests.

Here is a typical outline of the ITIL Change Request Template:

Change Request Form

Section 1: Identification

• Change Request ID (Unique identifier)
• Requester Name and Contact Information
• Date of Submission

Section 2: Description

• Brief summary of the proposed change
• Detailed description of the change, including:
  • + Changes to services, processes, or infrastructure
  • + Impact on IT services and stakeholders
  • + Benefits and rationale for the change

Section 3: Rationale and Business Case

• Explanation of why the change is necessary or desirable
• Analysis of the benefits, costs, and risks associated with the change
• Supporting documentation (e.g., business cases, feasibility studies)

Section 4: Scope and Impact

• Description of the scope of the change (e.g., affected services, systems, or processes)
• Assessment of the impact on IT services, stakeholders, and the organization as a whole

Section 5: Assumptions and Dependencies

• List of assumptions made about the change
• Identification of dependencies between the change and other activities or projects

Section 6: Risks and Constraints

• Identification of potential risks associated with the change
• Description of constraints that may impact the implementation of the change

Section 7: Mitigation and Contingency Planning

• Strategies for mitigating identified risks and ensuring business continuity
• Contingency plans for unexpected events or outcomes

Section 8: Implementation Plan

• Timeline for implementing the change
• Milestones and key activities involved in the implementation process

Section 9: Review and Approval

• Request for approval from the Change Advisory Board (CAB) or other authorized representatives
• Sign-off by the requester and approver

Section 10: Post-Implementation Review

• Plan for reviewing the effectiveness of the change after its implementation
• Identification of lessons learned and opportunities for improvement

The ITIL Change Request Template is designed to facilitate a structured approach to managing changes, ensuring that all necessary information is collected and considered before implementing changes. This helps to minimize disruptions to IT services, reduce risks, and optimize business outcomes.