Feedback Form Template
What is Feedback Form Template?
A feedback form template is a pre-designed structure for collecting and organizing customer, user, or client opinions, suggestions, and concerns about a product, service, website, application, or experience. The purpose of a feedback form template is to gather valuable insights that can help improve the quality, usability, and overall satisfaction of the product or service.A typical feedback form template typically includes the following elements:
- Introduction: A brief message welcoming users to provide their feedback.
- Rating scales: A set of Likert scales (e.g., 1-5) for users to rate specific aspects of the experience, such as ease of use, overall satisfaction, or likelihood to recommend.
- Open-ended questions: Text boxes where users can provide detailed comments and suggestions about their experience.
- Multiple-choice questions: A set of pre-defined options that users can select to answer specific questions (e.g., “How often do you use our app?”).
- Scale-based questions: Questions that ask users to rate specific aspects on a scale, such as ease of understanding or likelihood to continue using the service.
- Free-text fields: Additional text boxes where users can provide any additional feedback or comments.
Here's an example of what a feedback form template might look like:
Introduction Thank you for taking the time to provide your feedback! Your input is invaluable in helping us improve our product/service.
Rating Scales
- Ease of use: 1-5
- Overall satisfaction: 1-5
- Likelihood to recommend: 1-5
Open-ended questions
- What did you like most about our service/product?
- What did you dislike or find frustrating?
Multiple-choice questions
- How often do you use our app/service? (Daily, Weekly, Monthly, Rarely)
- Have you encountered any issues while using our product/service? (Yes/No)
Scale-based questions
- How easy was it to understand the instructions/user interface? (1-5)
- Would you continue to use our service/product? (Yes/No)
Free-text fields
- Any additional feedback or suggestions?
By providing a structured format for users to share their thoughts and opinions, a feedback form template helps organizations:
- Collect valuable insights into user behavior and preferences.
- Identify areas for improvement and optimize the product/service experience.
- Enhance customer satisfaction and loyalty.
Remember that the specific elements and questions included in a feedback form template will vary depending on the organization's goals, target audience, and product/service offerings.
Feedback Form
Purpose
Provide a brief description of why you're collecting feedback (e.g., to improve a product, service, or user experience).
Questions
How satisfied are you with our product/service?
- [ ] Very Satisfied
- [ ] Satisfied
- [ ] Neutral
- [ ] Unsatisfied
- [ ] Very Unsatisfied
What do you like most about our product/service?
- [ ] User-friendly interface
- [ ] Features
- [ ] Customer support
- [ ] Other (please specify): ___
What improvements would you suggest?
- [ ] Faster response time
- [ ] Additional features
- [ ] Better documentation
- [ ] Other (please specify): ___
Any other comments or suggestions?
Submission Method
Users can submit their feedback through:
- [ ] Online form
- [ ] Email
- [ ] Phone
Confidentiality
We value your privacy. Your feedback will be kept confidential.
Follow-Up
We appreciate your input! You will receive a follow-up after submitting your feedback.
External links:
- Free Feedback Form Templates | Smartsheet —smartsheet.com
- Download free feedback form templates for Excel and PDF, and learn how to design feedback forms for your business needs.
- 48+ Feedback Form Templates | Paperform —paperform.co
- Get valuable feedback from your audience with Paperform's Feedback Form Templates. Choose from a variety of templates to fit your needs, and customize them with your own questions and branding.