Feedback Form Template

What is Feedback Form Template?

A feedback form template is a pre-designed structure for collecting and organizing customer, user, or client opinions, suggestions, and concerns about a product, service, website, application, or experience. The purpose of a feedback form template is to gather valuable insights that can help improve the quality, usability, and overall satisfaction of the product or service.

A typical feedback form template typically includes the following elements:

  1. Introduction: A brief message welcoming users to provide their feedback.
  2. Rating scales: A set of Likert scales (e.g., 1-5) for users to rate specific aspects of the experience, such as ease of use, overall satisfaction, or likelihood to recommend.
  3. Open-ended questions: Text boxes where users can provide detailed comments and suggestions about their experience.
  4. Multiple-choice questions: A set of pre-defined options that users can select to answer specific questions (e.g., “How often do you use our app?”).
  5. Scale-based questions: Questions that ask users to rate specific aspects on a scale, such as ease of understanding or likelihood to continue using the service.
  6. Free-text fields: Additional text boxes where users can provide any additional feedback or comments.

Here's an example of what a feedback form template might look like:

Introduction Thank you for taking the time to provide your feedback! Your input is invaluable in helping us improve our product/service.

Rating Scales

  • Ease of use: 1-5
  • Overall satisfaction: 1-5
  • Likelihood to recommend: 1-5

Open-ended questions

  • What did you like most about our service/product?
  • What did you dislike or find frustrating?

Multiple-choice questions

  • How often do you use our app/service? (Daily, Weekly, Monthly, Rarely)
  • Have you encountered any issues while using our product/service? (Yes/No)

Scale-based questions

  • How easy was it to understand the instructions/user interface? (1-5)
  • Would you continue to use our service/product? (Yes/No)

Free-text fields

  • Any additional feedback or suggestions?

By providing a structured format for users to share their thoughts and opinions, a feedback form template helps organizations:

  1. Collect valuable insights into user behavior and preferences.
  2. Identify areas for improvement and optimize the product/service experience.
  3. Enhance customer satisfaction and loyalty.

Remember that the specific elements and questions included in a feedback form template will vary depending on the organization's goals, target audience, and product/service offerings.

Feedback Form

Provide a brief description of why you're collecting feedback (e.g., to improve a product, service, or user experience).

  1. How satisfied are you with our product/service?

    • [ ] Very Satisfied
    • [ ] Satisfied
    • [ ] Neutral
    • [ ] Unsatisfied
    • [ ] Very Unsatisfied
  2. What do you like most about our product/service?

    • [ ] User-friendly interface
    • [ ] Features
    • [ ] Customer support
    • [ ] Other (please specify): ___
  3. What improvements would you suggest?

    • [ ] Faster response time
    • [ ] Additional features
    • [ ] Better documentation
    • [ ] Other (please specify): ___
  4. Any other comments or suggestions?

Users can submit their feedback through:

  • [ ] Online form
  • [ ] Email
  • [ ] Phone

We value your privacy. Your feedback will be kept confidential.

We appreciate your input! You will receive a follow-up after submitting your feedback.

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External links:

    • Download free feedback form templates for Excel and PDF, and learn how to design feedback forms for your business needs.
    • Get valuable feedback from your audience with Paperform's Feedback Form Templates. Choose from a variety of templates to fit your needs, and customize them with your own questions and branding.

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  • project/templates/feedback_form_template.txt
  • Last modified: 2024/07/02 12:00
  • by Henrik Yllemo