Viva Topics

Knowledge discovery experience that helps people connect to information and experts across the company.

Using AI to reason over a customer’s Microsoft 365 data, and with the ability to integrate knowledge from a variety of third-party services such as ServiceNow and Salesforce,

Viva Topics automatically surfaces topic cards within conversations and documents across Microsoft 365 and Teams. Clicking on a card opens a topic page with related documents, conversations, videos and people. Viva Topics is now generally available as an add-on to Microsoft 365 commercial plans.

Source: YouTube

Microsoft Viva Topics uses artificial intelligence (AI) to empower people with knowledge and expertise in the apps they use every day and to connect, manage, and protect content across systems and teams.

Viva Topics also makes Microsoft Search better. When your search query relates to a topic, the topic card is returned as the primary answer.

A growing sea of information

Each day, our pool of shared information grows, and the complexity of gaining knowledge grows with it. Today, the average employee spends more than an hour a day searching or recreating information that already exists in their organization—more than triple the time they spent just five years ago. Onboarding, skill development, and knowledge drain are paramount issues for leadership and information workers alike.

— https://aka.ms/viva/topics/spiceworks

Wasted time is frustrating and unproductive, but solutions are available. Based on an analysis by Forrester Research, a typical organization can see benefits of US $42 million to $127 million by adopting Viva Topics as part of Microsoft 365 solutions for Knowledge and Content Services.

— https://aka.ms/viva/topics/forrestertei