AI Should Augment Human Intelligence, Not Replace It

Summary

Garry Kasparov found that having the best players and the best program was less important than having a good process.

AI will add as much as $15.7 trillion to the global economy by 2030, but humans and machines are not in competition. AI-based machines are fast, more accurate, and consistently rational, but they lack intuitive, emotional, or culturally sensitive abilities that make us effective. AI is suited to lower-level routine tasks that are repetitive and take place within closed management systems, while humans have the ability to imagine, anticipate, feel, and judge changing situations. Authentic intelligence is needed in open systems, where transformation efforts are continuously at work and effective management of that process requires authentic intelligence. AI offer a range of specific talents, but AI will create the kind of intelligence that will allow organizations to be more efficient and accurate, but also creative and pro-active.

The chess world offers a useful test case for how humans can work with AI, showing that the process of how players and computers interact determines how efficient the partnership will be. Business people must anticipate what artificial intelligence means and integrate it into their organizations to ensure effective work. Leaders must be skilled in bringing different parties together to create inclusive teams. Augmented intelligence is a collaborative effort to improve humanity and well-being while also being more efficient in the execution of jobs.