Citizen Development

• Adapt Faster - Enabling business agility and resilience
• Time to market - Delivery speed, respond to change quickly
• More Resources - Shortage of Developers
• Empowered Users - Empowers business leaders and end users to create their own solutions
• Compliance and security - Convert Shadow-IT to Citizen-IT and ensure Business-IT alignment
• Costs - Reduced app development costs
• Data - Data driven decisions

• Increased Agility: Citizen development allows organizations to quickly develop and deploy software applications to meet specific business needs. This can help organizations to be more responsive to changing business requirements and customer needs, and to quickly adapt to new market conditions.
• Increased Collaboration: Citizen development can help to bridge the gap between business users and IT teams, fostering collaboration and communication between these groups. By involving business users in the software development process, organizations can ensure that software applications are aligned with business needs and objectives.
• Reduced Cost: Citizen development can be a cost-effective way to develop software applications, as it enables organizations to leverage existing resources and expertise within the organization. By allowing non-technical or business users to develop software applications, organizations can reduce their reliance on expensive external consultants or software development vendors.
• Improved Innovation: Citizen development can help to unlock new ideas and innovation within the organization, as non-technical or business users bring their unique perspectives and experiences to the software development process. This can lead to the development of new and innovative software applications that help organizations to differentiate themselves from their competitors.
• Increased Productivity: Citizen development can help to increase productivity by enabling non-technical or business users to automate manual processes and tasks, freeing up time for other high-value activities. By automating routine tasks and processes, organizations can improve efficiency and reduce errors and delays.
• Reduced Backlog: Citizen development can help to reduce the backlog of software development projects, as non-technical or business users can develop simple software applications or automations without relying on IT teams. This can free up IT resources to work on more complex or strategic projects.
• Better User Experience: Citizen developers often have a better understanding of the end-user needs and preferences, which can result in software applications that are more user-friendly and intuitive. This can lead to increased user adoption and satisfaction.
• Faster Time-to-Market: Citizen development can help organizations to speed up their time-to-market for software applications, as non-technical or business users can develop and deploy applications more quickly than IT teams. This can be especially valuable for organizations operating in fast-moving industries or with rapidly changing customer needs.
• Improved Process Efficiency: Citizen development can help to improve process efficiency by automating routine tasks and processes. By streamlining processes and reducing manual intervention, organizations can reduce errors and delays, as well as improve process consistency and quality.

Overall, Citizen Development can be a valuable tool for organizations looking to develop software applications that meet specific business needs, while also fostering collaboration, innovation, and cost-effectiveness.

However, it is important to ensure that proper governance and oversight mechanisms are in place to mitigate the risks associated with Citizen Development.

Examples of real value that organizations have achieved through Citizen development:

• Improved Sales Operations: A global manufacturing company used citizen development to develop a custom CRM system that integrated with their existing ERP system. The CRM system enabled sales teams to track customer interactions, leads, and opportunities more effectively, which resulted in a 10% increase in sales productivity and a 15% increase in revenue.
• Enhanced Customer Experience: A large retail bank used citizen development to develop a mobile banking app that enabled customers to access their accounts, transfer funds, and pay bills more easily. The app was developed in collaboration with a group of business users and resulted in a 30% increase in customer engagement and a 20% increase in customer satisfaction.
• Streamlined Business Processes: A healthcare provider used citizen development to develop a custom application for tracking patient referrals and appointments. The application enabled clinical staff to manage patient referrals and appointments more efficiently, reducing wait times for patients by 50% and increasing patient satisfaction scores by 15%.
• Increased Employee Productivity: A global energy company used citizen development to develop a suite of custom automation tools for their finance and accounting teams. The automation tools enabled non-technical users to automate routine tasks such as data entry, reconciliation, and reporting, which resulted in a 40% increase in team productivity and a 25% reduction in errors.
• Accelerated Innovation: A large technology company used citizen development to run an internal innovation challenge that invited employees from across the organization to submit ideas for new software applications or business processes. The challenge resulted in the development of several innovative applications, including a custom project management tool and a virtual assistant for HR inquiries, which helped to improve overall organizational efficiency and effectiveness.

By leveraging the creativity, expertise, and perspectives of non-technical or business users, organizations can develop software applications that meet specific business needs, while also improving agility, innovation, productivity, and user experience.