Hot Topics Digital Trends

Hyperautomation

Hyperautomation is the use of advanced technologies, such as artificial intelligence and machine learning, to automate and optimize complex business processes.

Gartner Trend: Hyperautomation

Hyperautomation deals with the application of advanced technologies, including artificial intelligence (AI) and machine learning (ML), to increasingly automate processes and augment humans. Hyperautomation extends across a range of tools that can be automated, but also refers to the sophistication of the automation (i.e., discover, analyze, design, automate, measure, monitor, reassess.)


https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020

Examples of Hyperautomation

  • Robotic process automation (RPA): Using software robots to automate repetitive tasks, such as data entry and form processing.
  • Intelligent process automation (IPA): Combining RPA with artificial intelligence and machine learning to automate more complex processes that involve decision-making.
  • Chatbots and virtual assistants: Using natural language processing to create chatbots and virtual assistants that can handle customer queries and provide personalized support.
  • Business process management (BPM): Using software to manage and automate end-to-end business processes, from customer onboarding to invoice processing.
  • Machine learning and predictive analytics: Using algorithms to analyze data and identify patterns, which can then be used to automate decision-making processes.
  • Cognitive automation: Using artificial intelligence to replicate human cognitive processes, such as learning, problem-solving, and decision-making.
  • Optical character recognition (OCR): Using software to extract text from scanned documents, images, and PDFs, which can then be used to automate data entry and other processes.
  • Workflow automation: Using software to manage and automate workflows, from approvals to task assignments and notifications.
  • Application programming interfaces (APIs): Using APIs to connect different systems and automate data transfer and integration between them.

Automation:

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