What is Feedback Form Template?

A feedback form template is a pre-designed structure for collecting and organizing customer, user, or client opinions, suggestions, and concerns about a product, service, website, application, or experience. The purpose of a feedback form template is to gather valuable insights that can help improve the quality, usability, and overall satisfaction of the product or service.

A typical feedback form template typically includes the following elements:

1. Introduction: A brief message welcoming users to provide their feedback.
2. Rating scales: A set of Likert scales (e.g., 1-5) for users to rate specific aspects of the experience, such as ease of use, overall satisfaction, or likelihood to recommend.
3. Open-ended questions: Text boxes where users can provide detailed comments and suggestions about their experience.
4. Multiple-choice questions: A set of pre-defined options that users can select to answer specific questions (e.g., “How often do you use our app?”).
5. Scale-based questions: Questions that ask users to rate specific aspects on a scale, such as ease of understanding or likelihood to continue using the service.
6. Free-text fields: Additional text boxes where users can provide any additional feedback or comments.

Here's an example of what a feedback form template might look like:

Introduction Thank you for taking the time to provide your feedback! Your input is invaluable in helping us improve our product/service.

Rating Scales

• Ease of use: 1-5
• Overall satisfaction: 1-5
• Likelihood to recommend: 1-5

Open-ended questions

• What did you like most about our service/product?
• What did you dislike or find frustrating?

Multiple-choice questions

• How often do you use our app/service? (Daily, Weekly, Monthly, Rarely)
• Have you encountered any issues while using our product/service? (Yes/No)

Scale-based questions

• How easy was it to understand the instructions/user interface? (1-5)
• Would you continue to use our service/product? (Yes/No)

Free-text fields

• Any additional feedback or suggestions?

By providing a structured format for users to share their thoughts and opinions, a feedback form template helps organizations:

1. Collect valuable insights into user behavior and preferences.
2. Identify areas for improvement and optimize the product/service experience.
3. Enhance customer satisfaction and loyalty.

Remember that the specific elements and questions included in a feedback form template will vary depending on the organization's goals, target audience, and product/service offerings.