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+ | ====== ITIL ====== | ||
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+ | The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. | ||
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+ | The ITIL best practices are currently detailed within five core publications: | ||
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+ | ITIL (Information Technology Infrastructure Library) is a framework of best practices for managing IT services. It provides guidance on how to plan, design, deliver, and operate IT services in a way that aligns with the needs of the business and delivers value to customers. ITIL was originally developed by the UK government in the 1980s, and has since become a widely adopted framework in the IT industry. | ||
+ | The ITIL framework consists of five core publications, | ||
+ | * **Service Strategy** - This publication covers the strategic planning and design of IT services, including how to identify customer needs, develop service portfolios, and create service-level agreements. | ||
+ | * **Service Design** - This publication covers the design of IT services, including how to design service architectures, | ||
+ | * **Service Transition** - This publication covers the transition of IT services from development to production, including how to manage changes, releases, and deployments. | ||
+ | * **Service Operation** - This publication covers the day-to-day operation of IT services, including how to manage incidents, problems, and service requests. | ||
+ | * **Continual Service Improvement** - This publication covers how to continuously improve IT services over time, including how to measure service performance and identify areas for improvement. | ||
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+ | ITIL is a widely recognized framework in the IT industry, and many organizations use it as a basis for their IT service management practices. By adopting ITIL best practices, organizations can improve the quality of their IT services, increase customer satisfaction, | ||
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+ | See also | ||
+ | * [[method/ | ||
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