kb:itil

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kb:itil [2023/03/30 15:50] (current) Henrik Yllemo
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 +====== ITIL ======
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 +The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services.
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 +   * https://www.axelos.com/best-practice-solutions/itil
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 +The ITIL best practices are currently detailed within five core publications: 
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 +  * [[https://www.axelos.com/store/book/itil-service-strategy|ITIL Service Strategy]]
 +  * [[https://www.axelos.com/store/book/itil-service-design|ITIL Service Design]]
 +  * [[https://www.axelos.com/store/book/itil-service-transition|ITIL Service Transition]]
 +  * [[https://www.axelos.com/store/book/itil-service-operation|ITIL Service Operation]]
 +  * [[https://www.axelos.com/store/book/itil-continual-service-improvement|ITIL Continual Service Improvement]] 
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 +
 +<callout type='primary' title='What is ITIL?' icon='fa fa-question-circle'>
 +ITIL (Information Technology Infrastructure Library) is a framework of best practices for managing IT services. It provides guidance on how to plan, design, deliver, and operate IT services in a way that aligns with the needs of the business and delivers value to customers. ITIL was originally developed by the UK government in the 1980s, and has since become a widely adopted framework in the IT industry.
 +The ITIL framework consists of five core publications, each of which covers a different stage of the service lifecycle:
 +  * **Service Strategy** - This publication covers the strategic planning and design of IT services, including how to identify customer needs, develop service portfolios, and create service-level agreements.
 +  * **Service Design** - This publication covers the design of IT services, including how to design service architectures, service levels, and supplier management processes.
 +  * **Service Transition** - This publication covers the transition of IT services from development to production, including how to manage changes, releases, and deployments.
 +  * **Service Operation** - This publication covers the day-to-day operation of IT services, including how to manage incidents, problems, and service requests.
 +  * **Continual Service Improvement** - This publication covers how to continuously improve IT services over time, including how to measure service performance and identify areas for improvement.
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 +ITIL is a widely recognized framework in the IT industry, and many organizations use it as a basis for their IT service management practices. By adopting ITIL best practices, organizations can improve the quality of their IT services, increase customer satisfaction, and reduce costs.
 +</callout>
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 +{{wp>ITIL}}
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 +<jumbotron>
 +<WRAP group>
 +<WRAP row>
 +{{youtube>3naC4w_3sPs?full}}
 +</WRAP>
 +<WRAP row>
 +<WRAP column right><fs 12px>Source: [[https://www.youtube.com|YouTube]]</fs></WRAP>
 +</WRAP>
 +</WRAP>
 +</jumbotron>
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 + 
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 +<callout title="External links:">
 +  * http://wiki.en.it-processmaps.com/index.php/Main_Page
 +  * http://www.itlibrary.org/
 +  * 
 +  * 
 +</callout> 
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 + 
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 +See also 
 +  * [[method/itsm]]
 +
 +{{tag>kb}}