Operations

IT operations is the overarching term for the processes and services administered by an organization's information technology (IT) department. As such, IT operations includes administrative processes and support for hardware and software, for both internal and external clients.

• Cloud strategy

• Release management
• Change management

• ITIL
• ITSM

Areas:

• Deployment
• Versioning
• Monitoring
• Updating, maintenance
• Upgrades/migration
• —
• Run Solutions
• Manage Infrastructure
• Manage Configurations
• Evolve Infrastructure
• Mitigate Distasters
• Govern IT Operations
• Data Analytics

Unsorted:

• Service Desk
• Feedback loop
• Governance → Compliance
• CIO vs CDO
• Mainainance models (ex. PM3)
• COBIT
• KPIs
• Containers
• DevOps - IT Operations
• Cyber Security
• Infrastructure as Code
• Monitoring and Logging
• Site Reliability Engineering

Cloud Governance

• Azure, AWS, Google
• Cloud computing

Lean IT Operations

• https://www.disciplinedagiledelivery.com/agility-at-scale/it-operations/#Process
• https://disciplinedagiledelivery.com/dait/ ( Disciplined Agile IT (DAIT) )

IT Capability

• IT Governance
• IT Strategy
• https://cio-wiki.org/wiki/IT_Capability
• https://cio-wiki.org/wiki/IT_Operations_(Information_Technology_Operations)

Automation

• PowerShell
• Bash
• Power Automate (Flow)

Disciplines

• Architecture
• Change management
• DevOps
• Software maintenance
• Release management